For years, Specialty Products and Insulation (SPI) faced mounting challenges with its legacy on-premise ERP system. The aging technology restricted their ability to innovate, slowed down operations, and caused frequent disruptions. One of the most significant limitations was their reliance on third-party partners that only supported SOAP APIs, which constrained their technology stack and integration options. Performance issues further compounded the problem, with frequent database lockups requiring server restarts and causing frustrating delays. The inefficiencies of the system slowed productivity and hindered growth. It became clear that a modern, cloud-based ERP solution was needed to ensure SPI could remain competitive in an increasingly digital landscape.
When the time came to make the transition, SPI turned to NSA, a trusted partner with deep expertise in ERP migrations. NSA had worked closely with SPI for years, making them a natural choice for the implementation of Infor’s CloudSuite Distribution (CSD). SPI knew they needed an experienced partner who understood their business processes, could navigate the complexities of the migration, and would provide the necessary support throughout the transition.
The migration from their legacy ERP to CSD was a major step forward for SPI. While the core ERP transition went smoothly, integrating third-party applications presented challenges that required creative problem-solving. Some legacy customizations in SPI’s CRM, which had been designed to compensate the legacy system’s shortcomings, were no longer necessary within CSD. This realization underscored the importance of aligning third-party tools with the capabilities of the new ERP system. Throughout the process, NSA remained a reliable and results-driven partner. SPI’s leadership acknowledged that some NSA team members “pulled off miracles,” highlighting the exceptional level of support and expertise they received.
The results of the implementation have been transformational. With CSD in place, SPI has significantly improved its ability to integrate newly acquired businesses into its operations. The new system provides better tools and workflows, making the transition for acquisitions smoother and more efficient. The modernization of SPI’s technology stack has also unlocked new opportunities, allowing the company to implement innovative solutions that were previously out of reach. With better visibility into off-ERP processes, SPI now has access to more comprehensive business insights, leading to improved decision-making and long-term strategic planning.
Reflecting on the impact of CSD, SPI’s leadership emphasized how the migration has reshaped their approach to technology. Instead of questioning whether a new solution can be integrated, they now focus on determining the right time to implement it. This shift from “if” to “when” demonstrates the confidence that CSD has provided, enabling SPI to plan for the future with greater certainty.
NSA remains a critical partner in SPI’s continued success. The company’s leadership firmly believes that NSA is more than just an implementation provider—they are an extension of SPI’s team. The strong collaboration between both organizations has ensured that SPI not only successfully migrated to CSD but is also well-positioned for future growth and innovation.
As SPI moves forward with its new ERP system, the company stands ready to take full advantage of the modernized technology stack, expanded integration capabilities, and enhanced operational efficiencies. CSD has become the backbone of their operations, ensuring that critical business processes run smoothly and efficiently. With NSA’s continued support, SPI is well-prepared to embrace the next phase of its digital transformation.