Activate Infor GenAI Embedded Experiences in CSD and start realizing value in everyday workflows.
AI conversations often sound like big, abstract, and a distant roadmap item. But the first wave of value for many distributors is much more practical: helping teams find product context faster, summarize long notes, improve product data, and turn everyday information into something easier to act on. That is where Infor GenAI Embedded Experiences in CloudSuite Distribution can help.
These capabilities are designed to meet users where they already work in CSD. Instead of asking teams to jump into another tool, Embedded GenAI brings assistance into the business processes your users already understand — product inquiry, customer and vendor insights, notes, attributes, and extensions.
Three Practical Outcomes for CSD Customers
| Work Faster
Notes Summarization, Product Advisor, and Spell/Grammar support can reduce time spent reviewing long notes, compiling product details, and cleaning up written information. |
Improve Data Quality
AI-generated product attributes can help suggest product attributes , and related entries so product information becomes more complete, consistent, and usable across downstream workflows. |
Make Better Decisions
Customer and Vendor Insights can help teams review profile information, risks, recommendations, and scorecard-style context in a more digestible format. |
What This Looks Like in Everyday Distribution Work
The value becomes clear when the features are tied to familiar CSD activities:
| Team or workflow | Embedded GenAI value |
| Product teams | Generate suggested product attributes to improve consistency across the catalog and make products easier to find and use. |
| Sales and customer service | Use Product Advisor to access product details, selling guidance, support information, and troubleshooting context more quickly. |
| Service and operations | Summarize customer, order, service, and vendor notes so key details are easier to review during handoffs and follow-up. |
| Account management | Use Customer and Vendor Insights to review profiles, risks, recommendations, and scorecard-style information. |
| IT and development teams | Use extension code review assistance to identify potential quality, maintainability, or best-practice improvements earlier. |
Getting Started: A Controlled Enablement Path
Enabling Embedded GenAI is not just a switch-flip exercise. It is best handled as a small, controlled rollout so the right users can validate the right features before production use. NSA recommends the sequence of TEST, TRAIN, and then PRODUCTION.
Complete the order form: Work with your Infor Account Manager or Partner Account Manager to complete the required Embedded GenAI agreement/order form.
Enable the feature set: Use the Infor Self-Service Portal to enable the GenAI capabilities for the target tenant and environment. Refer to KB3548379 for additional information.
Activate and secure access: In CSD, configure SASBR feature activation using Rule Type = Feature Activate, Attribute Name = INFOROS.GENAI, and Rule Value = Yes, and assign the appropriate GenAI administrator and user security roles.
Validate with business users: Confirm each enabled capability works as expected and produces useful outcomes before moving forward.
Ready to explore? How NSA Can Help
NSA can help your team review the enablement requirements, coordinate the technical activation steps, and identify where the embedded features are most likely to create near-term value.